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PRIVACY POLICY

Effective Date: 05 March, 2025

This website is owned and operated by Preetizen Lifestyle, a registered partnership firm under Indian law.
For legal or compliance-related queries, please contact us at care@preetizen.com.

At Preetizen Lifestyle (Preetizen), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and share your data when you visit or make a purchase from our website.

1. Information We Collect

When you browse or shop on www.preetizen.in, we may collect the following types of information:

  • Personal Identifiable Information (PII):

    • Name, email address, shipping and billing address, phone number

    • Payment information (handled securely via payment gateway)

  • Order History and Preferences:

    • Items purchased, size preferences, browsing behaviour

  • Technical Data:

    • IP address, browser type, device type, referring URLs, time zone

We collect this data directly from you when you place an order, sign up for emails, or interact with our site.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order status, shipping updates, or returns

  • Respond to customer service queries

  • Personalize your shopping experience

  • Send marketing or promotional emails (only if you opt in)

  • Improve website functionality and performance

We do not sell, rent, or trade your personal data to third parties.

3. Sharing Your Information

We may share your data with trusted third parties for operational purposes:

  • Shipping providers (to deliver your order)

  • Payment gateways (e.g., Razorpay, PayU – to process payments securely)

  • Analytics services (e.g., Google Analytics – to understand site usage)

All such partners are contractually obligated to maintain confidentiality and data security.

4. Returns & Exchanges

Each Preetizen piece is handcrafted with care, and we value the time taken to create it. However, if you're unhappy with your order, we offer a 7-day exchange policy from the date of delivery.

  • Exchanges are available for sizing issues or damaged items only.

  • Items must be unworn, unwashed, and returned with original tags and packaging.

  • Refunds are not applicable; we only offer exchanges or store credit.

  • Return shipping charges may apply unless the product was damaged or incorrect.

To initiate an exchange, please contact us at: care@preetizen.in within 7 days of receiving your order.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure. We recommend you keep your passwords confidential and avoid sharing personal account access.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of marketing communications at any time via unsubscribe links or by contacting us directly

To exercise any of these rights, email us at privacy@preetizen.in

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Improve user experience

  • Remember your cart and preferences

  • Understand how users navigate the site

You can manage your cookie settings through your browser at any time.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review this page periodically for any changes. Continued use of our website constitutes your agreement to the updated policy.

9. Contact Us

If you have any questions, requests, or concerns about our privacy practices, please reach out to:

📧 privacy@preetizen.in
📦 support@preetizen.in (for order-related queries)

Preetizen is committed to transparent and ethical data practices to serve our community with trust and integrity.

10. Official Brand Identity​

Preetizen Lifestyle is a registered brand. Our only official online properties are:

We are not responsible for any products, offers, or communications made by individuals or businesses impersonating our brand or selling under a similar name on social media, WhatsApp, or other platforms.

If you come across any suspicious activity, please contact us at care@preetizen.in.

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