PRIVACY POLICY

Effective Date: April 2026

This website and the Preetizen brand are owned and operated by Preetizen Lifestyle, a registered partnership firm under Indian law, and is powered by ZisionX Technologies.

For legal or compliance-related queries, please contact us at care@preetizen.com.

At Preetizen Lifestyle ("Preetizen"), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and share your data when you visit our website, make a purchase, or interact with our automated services.

1. Information We Collect

When you browse, shop on www.preetizen.in, or interact with our brand across platforms, we may collect the following types of information:

Personal Identifiable Information (PII): Name, email address, shipping and billing address, phone number.

Platform & Messaging Data: Information shared during interactions with our WhatsApp Business API, including chat history, user IDs, and media files.

Payment Information: Handled securely via certified third-party payment gateways.

Order History and Preferences: Items purchased, size preferences, and browsing behavior.

Technical Data: IP address, browser type, device type, referring URLs, and time zone.

We collect this data directly from you when you place an order, sign up for emails, or interact with our site and messaging platforms.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate order status, shipping updates, or returns.

Respond to customer service queries via email or our automated WhatsApp Business AI.

Personalize your shopping experience.

Send marketing or promotional messages (only if you opt in).

Improve website functionality and performance.

We do not sell, rent, or trade your personal data to third parties.

3. Sharing Your Information & Third-Party Platforms

We may share your data with trusted third parties for strictly operational purposes:

Technology & AI Infrastructure: Preetizen operates on infrastructure provided by ZisionX Technologies.

Messaging Providers (Meta/WhatsApp): We utilize the Meta WhatsApp Cloud API to provide automated customer service and order updates. By interacting with us on WhatsApp, you acknowledge that your messages are processed through Meta's platform in accordance with Meta's terms.

Shipping Providers: To deliver your order.

Payment Gateways: (e.g., Razorpay, PayU) to process payments securely.

Analytics Services: (e.g., Google Analytics) to understand site usage.

All partners are contractually obligated to maintain confidentiality and data security.

4. Returns & Exchanges

Each Preetizen piece is handcrafted with care. However, if you are unhappy with your order, we offer a 7-day exchange policy from the date of delivery.

Exchanges are available for sizing issues or damaged items only.

Items must be unworn, unwashed, and returned with original tags and packaging.

Refunds are not applicable; we only offer exchanges or store credit.

Return shipping charges may apply unless the product was damaged or incorrect.

To initiate an exchange, please contact us at: care@preetizen.in within 7 days of receiving your order.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure. We recommend you keep your passwords confidential and avoid sharing personal account access.

6. Your Rights & Data Deletion

You have the right to control your personal data. You may request to:

Access the personal data we hold about you.

Request corrections or updates to your information.

Request complete deletion of your personal data and chat history (subject to legal and tax retention obligations).

Opt out of marketing communications at any time via unsubscribe links or by replying "STOP" to our WhatsApp messages.

Data Deletion Instructions: To request the deletion of your account, purchase history, or WhatsApp messaging data, please email us at privacy@preetizen.in with the subject line "Data Deletion Request." We will process your request within 7 business days.

7. Cookies & Tracking

We use cookies and similar tracking technologies to improve user experience, remember your cart and preferences, and understand how users navigate the site. You can manage your cookie settings through your browser at any time.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. We encourage you to review this page periodically for any changes. Continued use of our website constitutes your agreement to the updated policy.

9. Official Brand Identity

Preetizen Lifestyle is a registered brand powered by ZisionX Technologies. Our only official online properties are:

Website: www.preetizen.com

Instagram: @preetizen_

We are not responsible for any products, offers, or communications made by individuals or businesses impersonating our brand on social media, WhatsApp, or other platforms. If you come across any suspicious activity, please contact us at care@preetizen.in.

10. Contact Us

If you have any questions, requests, or concerns about our privacy practices, please reach out to:

📧 privacy@preetizen.in (For Data & Privacy)

📦 support@preetizen.in (For order-related queries)

Preetizen is committed to transparent and ethical data practices to serve our community with trust and integrity.